Refund policy

Because MERUNE sells personal-care products, we do not accept returns or exchanges for change of mind.

You may request a refund if your order:

  • Arrives damaged or defective
  • Contains the wrong product
  • Is missing an item
  • Does not arrive

Contact shopmerune@gmail.com within 30 days of delivery, or within 30 days of the estimated delivery date for a missing order. Include your order number, a description of the issue and clear photos or video where relevant.

Approved refunds will be issued to the original payment method. Processing times depend on your bank or payment provider.

Refunds are not normally provided for:

  • Change of mind
  • Incorrect addresses supplied by the customer
  • Minor packaging damage that does not affect the product
  • Normal differences in colour, texture or appearance
  • Products used contrary to the supplied directions